Privacy Policy

1 Who we are

“ProtasovVPN” (“we”, “us”) is the operator of the ProtasovVPN app and its servers. For any privacy question or request, contact us at support@protasovvpn.ru.

2 Using the app without an account

You can use ProtasovVPN and connect to our free servers without creating an account or signing in. In that mode we do not collect your name or email.

3 Information we collect

• Account data — if you choose to create an account: your email address, an optional display name, and a password (stored only in hashed form). Used to sign you in and manage your subscription.
• Subscription & device data — your subscription status and the list of devices/sessions currently signed in to your account, so you can review and manage active devices for security.
• Technical connection data — the minimum needed to establish and maintain the VPN connection (for example, your current IP address is processed to route the connection). We use it to operate the service, not to build a profile of you.
• Diagnostics — if enabled, anonymous crash and error diagnostics that help us fix problems and improve stability.

4 What we do not do

We do not monitor, log, or store the contents of your traffic, the websites you visit, your DNS queries, or your browsing history for profiling or advertising. We do not sell your personal data.

5 Payments

Subscriptions are purchased on our website through third-party payment providers. Payment is processed by those providers — we do not receive or store your full card details. We receive only confirmation of your payment and your subscription status.

6 How we use information

• To provide, maintain and secure the VPN service.
• To manage your account, subscription and signed-in devices.
• To respond to your support requests.
• To detect abuse and keep the service reliable.

7 Sharing

We share personal data only with service providers that make the service possible — such as our hosting infrastructure and payment providers — and only as needed for those purposes. We may disclose information if required by applicable law.

8 Retention

We keep account and subscription data for as long as your account is active. When you delete your account, we delete the associated personal data within a reasonable period, except where we must retain it to comply with legal obligations.

9 Your rights

You can request access to, correction of, or deletion of your personal data, and you can delete your account at any time. To make a request, email support@protasovvpn.ru.

10 Children

The service is not directed to children under 13, and we do not knowingly collect their personal data.

11 Changes

We may update this policy from time to time. Material changes will be reflected here with a new effective date.